Refund policy
Return and Refund Policy
Last updated: August 16, 2026
This Return and Refund Policy explains how Ettops handles customer requests regarding returns and refunds for purchases made through our online store.
Business Information
Store Name: Ettops
Business Address:
1802 Creek Crossing St
Colorado Springs, CO 80905
United States
Phone: +1 (719) 454-8905
Email: Admin@ettops.com
Return Requests
If you would like to request a return, please contact Ettops using the contact information below.
When contacting us, please provide your order information and explain the reason for the return so that we can review your request.
Return Eligibility
Return eligibility may depend on the product purchased, the condition of the item, and the circumstances of the request.
Customers should contact Ettops before sending an item back. Do not send a return to the business address unless Ettops has provided return instructions.
Return Condition
Where a return is approved, customers may be required to return the applicable item in the condition specified by Ettops.
Return instructions will be provided after the return request has been reviewed.
Refunds
If a refund is approved, the refund will be processed according to the applicable order and payment information.
The time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or otherwise different from what you ordered, please contact Ettops as soon as possible with your order information and details of the issue.
Review Process
All return and refund requests are reviewed individually based on the applicable order and circumstances.
Contact Information
For return or refund questions, please contact:
Ettops
1802 Creek Crossing St
Colorado Springs, CO 80905
United States
Email: Admin@ettops.com
Phone: +1 (719) 454-8905
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